Responsible gambling

Everyone’s relationship with gambling is personal. We want your experience to be fun, safe, and within your control. Below you’ll find clear, practical steps you can take to manage play, recognise when to pause, and find support if gambling stops being enjoyable.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of tools designed to help you control how much time and money you spend. These options are easy to use and can be adjusted from your account. If you need help applying any of them, our support team can assist without judgement.

Deposit limits — Set daily, weekly or monthly caps to control how much you add to your account. Limits take effect immediately and can reduce impulse spending.
Loss and wager limits — Restrict how much you can lose or wager over a chosen period to protect your balance.
Session limits and reality checks — Receive reminders after a set amount of play time or set a maximum session length to help you stay aware of time spent playing.
Time-outs — Take a short break from the site for a fixed period (for example, 24 hours to several weeks). Time-outs are reversible and useful when you need a cooling-off period.
Self-exclusion — For longer breaks, self-exclusion closes your access for an agreed period. This is a stronger measure intended to give you space to regroup; it can be combined with account restrictions to prevent reopening during the exclusion.
Withdrawal and bet-size controls — Reduce stake sizes or set withdrawal cooldowns to slow the pace of play and make wins and losses less volatile.

Warning Signs

Noticing one or more of these signs can indicate that gambling is becoming risky. If any feel familiar, consider using the tools above or reaching out for help.

Spending more money or time than planned, or chasing losses.
Neglecting work, study, family, or social activities because of gambling.
Borrowing money, using savings, or selling possessions to gamble.
Feeling anxious, restless, or irritable when trying to cut down or stop.
Lying about gambling activity or hiding it from friends and family.
Using gambling to cope with stress, loneliness, or difficult emotions.

Practical Tips for Safer Play

Small habits make a big difference. These practical steps can help you keep gambling enjoyable and under your control.

Decide on a budget before you start and stick to it. Treat that amount as entertainment, not a way to make money.
Use deposit and session limits to automate boundaries so decisions aren’t made in the moment.
Avoid gambling when you’re tired, upset, or under the influence of alcohol or drugs.
Set a time limit for play and use device reminders or the reality check tool to enforce it.
Keep gambling separate from bills and essential savings—never gamble money you need for living expenses.
Talk to someone you trust about your play—sharing helps you stay grounded and get perspective.

How to Get Help

Asking for support is a strong and practical step. If gambling is affecting your wellbeing or daily life, there are different ways to get help.

Start by using site controls—lower limits, time-outs, or self-exclusion—to stop harm quickly.
If you want to talk to someone, consider confidential support from trained professionals who focus on gambling-related issues.
Local health services can advise on counselling and treatment options, including one-on-one therapy, group programmes, and financial counselling.
If you’re in immediate distress, seek urgent help through local emergency services or crisis lines.

Links to Support Organizations

There are organisations and helplines dedicated to supporting people affected by gambling. Search for the national or local gambling support services in your area to find confidential advice, counselling, and practical resources. Many services offer phone support, live chat, and referral to treatment in your community.

Support for Families and Friends

Family members and friends often play a key role in helping someone who is struggling. If you are concerned about someone you care about, there are constructive steps you can take.

Approach the conversation from care and concern—avoid judgement and accusations.
Encourage practical steps like setting account limits, seeking professional support, or arranging financial safeguards.
Protect shared finances—consider separating joint accounts or limiting access to funds if necessary.
Seek support for yourself; caring for someone with a gambling problem can be stressful, and confidential advice is available for affected others.

Account Restrictions and What They Mean

Account restrictions are there to protect you. They can be voluntary or applied when we identify risky activity. Typical measures include limiting access to bonuses, applying withdrawal checks, enforcing self-exclusion, and, in serious cases, closing an account to prevent further harm.

If your account is restricted, our support team can explain the reason and the steps available to you. We handle these matters with sensitivity and confidentiality.

Frequently Asked Questions

How do I change my limits?
Limits can be set or reduced in your account dashboard. Increasing some limits may have a waiting period; contact support if you need help.

What happens during a time-out?
When you activate a time-out, you will be logged out and won’t be able to access the casino for the chosen period. It’s a temporary pause you can use whenever you need it.

How long does self-exclusion last?
Self-exclusion periods vary by choice—short, medium, or long-term. During self-exclusion, access will be blocked; reopening before the period ends is generally not permitted to protect your wellbeing.

We’re here to support safe play. If you want help applying controls, understanding options, or discussing concerns, contact our support team—compassionate, non-judgemental assistance is available to guide you through the next steps.